Part-time Bilingual Advocate


FLSA Status: Non-Exempt

Classification: Part-time


The purpose of the Crossroads Safehouse Part Time Bilingual Advocate is to provide crisis intervention, information, referrals, advocacy, and emotional support on a regular basis by phone and in-person communication to residential and non-residential clients, including crisis hotline callers and walk-ins with an emphasis on Spanish monolingual and Spanish bilingual clients.

Supervision Received and Exercised: Reports to and receives supervision from the Program Managers. May exercise supervision, as assigned.

Hours, Wages, and Benefits: $16.00 - $17.00/hr.; Reports to and receives supervision from the Program Managers. May exercise supervision, as assigned.

Essential Functions

Crisis Intervention & Victim Advocacy

  • Conducts client intakes, new resident orientation, policy contracts, and client exits.
  • Manages a caseload of outreach and residential clients.
  • Provides crisis intervention in-person and via phone to victims of domestic violence.
  • Responds to the safety and welfare of the residents of Crossroads’ Emergency Shelter.
  • Participates as a member of Crossroads Domestic Abuse Response Team (DART), including on-call shifts.
  • Maintains current knowledge of interpersonal abuse.

Other Responsibilities

  • Serves as a member of the staff team; participates in client case management, staff meetings, and team efforts in problem solving, applicable program and policy development, program evaluation, and planning.
  • Performs recordkeeping functions pertaining to clients in shelter programs, including data collection, reporting, and case notes.
  • Maintains care of the facility by reporting needed repairs and health/safety hazards to the facilities manager.
  • Assists in maintaining the shelter and helps ensure the readiness of rooms for occupancy. This includes minor maintenance, necessary cleaning, laundry, stocking of linens and supplies, sanitation of surfaces, and other chores.
  • Maintains supply of forms and handouts, assembles client files and folders.
  • Assists in gathering of statistical data on program activity and helps ensure accuracy thru focused data entry tasks.
  • Performs related duties as assigned by Leadership.
  • May assist in assigning duties to volunteers and interns for the Shelter and Outreach Programs.
  • Supports the facilitation of educational and promotional Crossroads/domestic violence programs and presentations to various partnership service agencies and community organizations and gatherings.
  • Creates and implements Bilingual outreach support groups in the community.
  • Performs related duties as assigned by Program Director.



  • Bilingual Spanish/English.
  • Knowledge concerning domestic violence.
  • Ability to effectively deescalate crisis situations.
  • Knowledge of local community and human services resources.
  • Ability to lift up to 40 pounds.
  • Ability to climb one flight of stairs.
  • Effective written and verbal communication skills.


  • Experience with case management.
  • Experience in human services or related field preferred.
  • A Bachelor’s Degree in Human Behavioral Science or related field.


Benefits/Company Culture

A part-time employee (less than 32 hours weekly) is eligible for some benefits as follows:

  • Short-term Disability, Life, AD&D; 100% company paid for all employees 30 hours/wk or more
  • Sick Leave: waiting period does not apply; pro-rated from 80 hours/year for FT employees
  • Holidays: 14 per year paid pro-rated (e.g. 4 hours for an employee working 20 hrs/week)

Crossroads Safehouse is an equal opportunity/affirmative action employer and complies with all applicable Federal and Colorado State laws, regulations and executive orders in the provision of programs and services. Crossroads Safehouse does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring or firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.